Ticket secondary market
Sometimes plans change. With our official ticket resale platform, tickets can be resold safely and fairly to other fans – directly through the ticket shop.
- Secure payment & payout
- No fake tickets
- No risk of fraud
- Tickets remain valid
- Fair & transparent for all involved
The secondary market is an official resale platform within this ticket shop.
- •Ticket owners can resell their tickets if the event organizer has enabled this feature.
- •Other fans can purchase these tickets normally in the shop.
The purchase and resale process runs completely through the ticket shop – without external platforms or private agreements.
A ticket can be offered on the secondary market if all of the following conditions are met:
- •You are registered and logged in to the ticket shop
- •The ticket belongs to you
- •The ticket is still valid and not cancelled
- •The event organizer has enabled the secondary market for this event
- •The ticket meets the organizer's rules (e.g. occupancy, seating area or price category)
Only eligible tickets will be displayed in your customer account for resale.
- 1. Log in to the ticket shop
- 2. Discover the key features of the secondary market
- 3. Open “My Account → Resale”
- 4. Select a ticket under “Tickets available for resale”
- 5. Enter your payout details
- 6. List the ticket for resale
While your ticket is listed for resale, you can remove it from the secondary market at any time – as long as it has not yet been sold.
Once your ticket is sold:
- •you receive an email confirmation
- •you see the status „sold“ in your customer account
- •the payout is prepared
The payout is processed within a few days, depending on the selected payout method.
Security is our top priority:
- •Your original ticket becomes invalid
- •The buyer receives a new, valid ticket
- •Only the new ticket can be scanned at the entrance
No duplicate entry or misuse is possible.
For buyers, everything works like a normal ticket purchase:
- •Secondary market tickets appear automatically in the shop
- •Seating areas are displayed in the venue plan like regular seats
- •Standing tickets are only offered for secondary market resale when all regular tickets are sold out
Buyers don't need to do anything special – the system ensures security.
Yes, as long as your ticket has not yet been sold:
- 1. Open “My Account → Secondary Market”
- 2. Switch to “My Offers”
- 3. Click on “Withdraw Offer”
After withdrawing, your ticket will be available in your account again.
If the event organizer deactivates the secondary market for an event:
- •active offers are automatically removed
- •you will be informed about this
- •unsold tickets remain valid in your account